Privacy Policy
James River Residential Cleaning (“JRRC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request a quote, schedule services, or otherwise interact with our business.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- First and last name
- Email address
- Telephone number
- Home, business, or service address
- Information submitted when requesting a quote
- Cleaning or service preferences
- Scheduling and appointment information
- Messages or other information submitted through our website
- Billing and payment-related information when necessary to provide our services
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and general website usage information.
2. How We Use Your Information
James River Residential Cleaning may use the information we collect to:
- Respond to questions and quote requests
- Schedule and provide cleaning services
- Communicate with customers about appointments or services
- Process and maintain customer accounts and payments
- Provide customer support
- Improve our website, services, and customer experience
- Maintain business and accounting records
- Prevent fraud or misuse of our services
- Comply with applicable legal and regulatory requirements
3. Payment Information
When customers make payments electronically, payment information may be processed through third-party payment processing or business-management platforms.
James River Residential Cleaning does not intentionally store complete credit or debit card information directly on this website. Payment providers may collect and process payment information according to their own privacy policies and security practices.
4. Cookies and Website Technology
Our website may use cookies or similar technologies to help the website function properly, understand how visitors use the site, remember preferences, and improve website performance.
You may be able to disable or limit cookies through your browser settings. Disabling certain cookies may affect how some portions of the website function.
5. How We Share Information
We do not sell or rent our customers’ personal information.
We may share information with trusted third-party service providers when reasonably necessary to operate our business, including providers that assist with website hosting, scheduling, payment processing, invoicing, communications, accounting, or other business functions.
We may also disclose information when required by law, court order, legal process, or when reasonably necessary to protect our business, customers, employees, or legal rights.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure.
7. Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, comply with legal obligations, resolve disputes, and enforce agreements.
When information is no longer reasonably necessary, we may delete or securely dispose of it in accordance with our business and legal requirements.
8. Third-Party Websites
Our website may contain links to third-party websites or services. James River Residential Cleaning is not responsible for the privacy practices, security, or content of websites or services operated by third parties.
We encourage visitors to review the privacy policies of third-party services before providing personal information to them.
9. Children’s Privacy
Our website and cleaning services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website.
If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
10. Your Privacy Choices
You may contact us to ask questions about personal information you have provided to us or to request that we update or correct that information.
Depending on applicable law and the circumstances of your request, you may also have additional rights regarding your personal information.
11. Email and Other Communications
If you provide us with your contact information, we may use it to communicate with you regarding quotes, appointments, invoices, customer service matters, or other communications related to your relationship with James River Residential Cleaning.
You may ask us to stop sending non-essential promotional communications at any time.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website, technology, or applicable laws.
When we make changes, we will update the effective date displayed at the top of this Privacy Policy. We encourage visitors to review this page periodically.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:
James River Residential Cleaning
21 Buford Rd, Suite F N.
Chesterfield, VA 23235
Phone: (804) 980-0598
Email: info@jamesriverresidentialcleaning.com
Website: jamesriverresidentialcleaning.com
Last Updated: September 17, 2026